Privacy Policy
This Privacy Policy describes how JO. ("the Company," "we," "us," or "our") collects, uses, processes, and discloses your personal information in connection with your access to and use of our ride-hailing platform.
By utilising our services as either a Passenger or a Driver, collectively referred to as "Users", you acknowledge that you have read and understood this Policy and consent to the data practices described herein in accordance with the Protection of Personal Information Act, commonly known as POPIA.
1. Introduction
This Privacy Policy describes how JO. collects, uses, processes, and discloses your personal information in connection with your access to and use of our ride-hailing platform.
By using our services as either a Passenger or a Driver, you acknowledge that you have read and understood this Policy and consent to the data practices described herein in accordance with POPIA.
2. Information We Collect
The Company collects information necessary to provide a secure and efficient urban mobility ecosystem. This includes:
- User Profile Information: Full name, contact details including email address and mobile number, residential or business addresses, and profile photography.
- Verification Data for Drivers: Identification numbers, driver’s license details, vehicle registration, insurance documentation, and biometric data for identity verification.
- Location Data: Precise or approximate location data collected via the mobile application to facilitate pick-ups, track trip progress, and enhance safety.
- Transaction Information: Trip specifics, including date, time, route, and the financial consideration paid or received.
- Usage and Device Information: Data regarding how you interact with our services, including device hardware models, IP addresses, and operating systems.
3. Purpose of Data Processing
We process your personal information for the following specific and lawful purposes:
- Service Delivery: To facilitate the connection between Passengers and Drivers and to execute the transport agreement.
- Safety and Security: To verify the identity of Users, monitor trip progress in real-time, and maintain a secure environment through background checks and platform monitoring.
- Financial Administration: To process payments, calculate fares, and manage disbursements to Drivers.
- Customer Support: To investigate and resolve User concerns, disputes, or technical issues.
- Legal Compliance: To comply with statutory obligations under South African law, including requests from regulatory or law enforcement authorities.
4. Identity Verification and Face Data
Where identity verification is enabled, the app may process face data to verify your identity and prevent misuse.
The app may use on-device depth data for liveness detection. This depth data is not stored or transmitted.
The app may ask you to take a selfie, which is sent to our server for verification and deleted after verification is completed.
Face data is used only for identity verification and liveness detection. It is not used for advertising, marketing, or profiling.
5. Disclosure of Information
The Company may disclose personal information to third parties under the following circumstances:
- Inter-User Communication: Sharing necessary details between Passengers and Drivers, such as name, vehicle details, and location, to facilitate a booked trip.
- Service Providers: To third-party vendors who provide technical infrastructure, identity verification, payment processing, or data analysis services under strict confidentiality agreements.
- Legal Necessity: Where disclosure is required to comply with a legal obligation, protect the safety of any person, or address fraud and security issues.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, where User data may be transferred as a business asset.
6. Data Retention and Security
We implement rigorous technical and organisational measures to safeguard your personal information against unauthorised access, loss, or destruction.
We retain your data only for as long as is strictly necessary to fulfil the purposes outlined in this Policy, or as mandated by applicable South African financial and corporate record-keeping laws.
7. Your Rights under POPIA
As a Data Subject, you possess the following rights regarding your personal information:
- Right of Access: The right to request confirmation of whether we hold your personal information and to receive a copy of such records.
- Right to Rectification: The right to request the correction or updating of inaccurate or outdated information.
- Right to Objection: The right to object to the processing of your information for specific purposes, such as direct marketing.
- Right to Deletion: The right to request the erasure of your personal data, subject to our legal obligations to retain certain records.
8. Contact and Information Officer
In compliance with POPIA, the Company has appointed an Information Officer to oversee data privacy matters.
For any inquiries, requests for access, or complaints regarding your personal information, please contact our support team at support@jo.co.za.
9. Amendments
The Company reserves the right to amend this Privacy Policy at its sole discretion. Any material changes will be communicated via the application or our official website.
Continued use of the platform following such updates constitutes acceptance of the revised terms.